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Responsible Gaming

At Future9, we are committed to promoting responsible gaming practices and ensuring a safe, fair, and enjoyable experience for all our customers. We recognise the importance of minimising the negative effects of problem gambling and strive to provide tools, support, and information to help players maintain control over their gaming activities.

Our Commitment to Responsible Gaming

Future9 aims to offer the world’s safest and most innovative gaming platform exclusively for adults. We provide clear, secure products that allow users to play within their financial means while receiving the highest quality service. Integrity, fairness, and reliability are the core principles guiding our operations. We work closely with research institutes, associations, and therapy organisations to create a responsible, secure, and reliable framework for online gaming.

Player Security

Protecting our players is paramount. We strictly prohibit minors (under 18 years old) from participating in any games or bets. Verification of age and date of birth is mandatory during registration to ensure compliance. We also safeguard your privacy by responsibly processing personal data and payments. The fairness and randomness of our games are regularly monitored by independent organisations to maintain transparency and trust.

Protection of Minors

We take the protection of minors very seriously. Besides mandatory age verification, we encourage parents and caregivers to use internet filter software to restrict access to inappropriate content for children and teenagers. Please keep your account login details secure to prevent unauthorised access.

Understanding Problematic Gambling Behaviour

Most people enjoy gambling as a form of entertainment within their financial limits. However, for a small percentage, gambling can become problematic, affecting their lifestyle, work, finances, health, and relationships.

Problematic gambling behaviour is characterised by persistent and escalating gambling despite negative consequences. It is recognised as a psychological disorder in international classifications such as DSM-IV and ICD-10.

Signs that may indicate gambling addiction include:

  • Preoccupation with gambling and constant thoughts about it
  • Increasing bet amounts over time
  • Unsuccessful attempts to quit or control gambling
  • Irritation or disappointment when trying to limit gambling
  • Using gambling to escape problems or discomfort
  • Trying to win back lost money
  • Lying about gambling behaviour
  • Damaging relationships with family or colleagues
  • Borrowing money to gamble
  • Engaging in illegal acts related to gambling

Self-Responsibility and Prevention

We believe that the most effective protection against gambling addiction is self-responsibility. Players should make informed decisions about whether to play and how much money to spend. Future9 supports this by providing transparent products, full information, and clear guidelines.

Rules for Responsible Gaming

  • Play only when calm and focused
  • Take regular breaks during gaming sessions
  • Set a monthly budget for gambling and do not exceed it
  • Decide in advance the maximum winnings amount after which you will stop playing
  • Determine the amount you can afford to lose before starting
  • Avoid gambling under the influence of alcohol or drugs
  • Do not gamble when feeling depressed or upset
  • If you feel the need for a break, use the available support options

Limits, Time-Out, and Self-Exclusion

For players wishing to control their gaming habits, Future9 offers options such as Time-Out and Self-Exclusion.

You can set these options by accessing your personal account and navigating to the Responsible Gaming section. Select the desired period and save your request. Time-Out or Self-Exclusion becomes effective immediately, during which deposits and bets are not accepted. Ongoing bets will remain active, and any winnings will be paid after the event concludes.

Revoking a Time-Out or a definite Self-Exclusion can only be done after 24 hours from the initial request. For indefinite Self-Exclusion, please contact our customer support via Live Chat. Revoking indefinite Self-Exclusion is possible only after 7 days and at our sole discretion.

You may also impose personal limits on deposits, losses, or wagers within your account settings. Once these limits are exceeded, further related actions will be restricted.

Requests to revoke limits or exclusions must be submitted in writing or electronically and will be considered at our discretion.

Support and Assistance

If you or someone you know is experiencing difficulties with gambling, professional help is available. We encourage seeking support from recognised organisations such as:

Future9 takes all reasonable steps to ensure that customers who have self-excluded do not receive promotional material. However, customers are responsible for not attempting to circumvent self-exclusion by creating additional accounts or providing false information.

Contact Us

If you require further information or assistance regarding responsible gaming, Time-Out, or Self-Exclusion options, please contact our customer support team via Live Chat. We are here to help you enjoy gaming responsibly and safely.